Failure page

If there is a malfunction, you will find all information and the expected duration of the malfunction on this page. Are you experiencing disruptions, but you cannot find any information on this page? Click on Help me at the bottom right or send an email to

GRIP performance issues

Engineers report problems with the use of GRIP and/or applications available through GRIP. An exact impact assessment is currently still being carried out. Engineers have been sent for investigation and recovery. A next update will follow around 1:00 PM or sooner if available.
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[FIXED] mShield interruption

— Logout 05 December 10:30 — Engineers report that impact has been removed. — Update December 5, 08:20 — Engineers note a decrease in impact following the restart. We monitor the recovery. — Original report 05 December 08:00 —

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[SOLVED] DSLAM region Breda

— Cancellation 11/27/2023 9:50 AM — The supplier reports that the impact has been removed. We close the message. — Original report 11/27/2023 9:00 AM — The supplier reports a disruption to its network. The disruption concerns a DSLAM

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[SOLVED] Providing FttH connections (PON)

— Cancellation Friday, November 24, 2023 2:00 PM — Engineers report that the cause has been removed and the ONT equipment can be activated again. This message is hereby closed. — Original Post Friday, November 24, 2023 11:25 AM — Engineers report

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[SOLVED] Mobile: Delivery of services

— Unsubscribe message Tuesday, November 21, 2023 3:00 PM — Engineers report seeing recovery since 3:00 PM. The backlogs are being cleared. The notification is hereby closed. — Update message Tuesday, November 21, 2023 2:30 PM — The situation unfortunately seems to be deteriorating,

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[FIXED] Hyper-V IaaS: Reduced availability

— Unsubscribe message November 21, 2023 3:00 PM — Engineers confirm recovery in both the availability of the Hyper-V IaaS environments and the manageability in the Management Portal. If you still have problems after the solution has been applied by the supplier

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